Communications with Our Stakeholders

Our business is conducted with the support and collaboration of a diverse group of stakeholders. Among those stakeholders, patients, healthcare professionals, employees, shareholders and investors directly impacted by our business are especially important stakeholders to us.

Sincerely understanding the expectations and demands facing our stakeholders is vital to not only earning their trust, but also enhancing the sustainability of Astellas.

Astellas therefore uses various opportunities and methods to communicate with our stakeholders.

Astellas aims to enhance the sustainability of society, as well as the sustainability of our enterprise value through continuous communication with our stakeholders. Please see the following table for a list of stakeholders.

Astellas Group's Stakeholders

Major opportunities for communication Related materials
Patients
Healthcare professionals
  • Provide pharmaceutical information services through sales representatives and other channels
  • Respond to inquiries through the Medical Information Center
  • Provide clinical trial information to patients and healthcare professionals
  • Coordinate events and provide training to patient support groups
Peer Support Training Program
Employees
  • Hold town-hall style meetings with senior management, organize meetings for appraisal/career development and continue open dialogue with labor union
  • Provide information through internal publications and intranet
  • Provide advice through helplines/hotlines
 
Shareholders and Investors
  • Hold general shareholders' meeting and mid-term plan/R&D information sharing meetings
  • Respond to surveys and inquiries from rating agencies
 
Business partners
  • Invite open dialogue throughout transaction process
  • Conduct surveys with new suppliers based on CSR Procurement Guiding Principles
 
Governments
  • Insure timely engagement with regulatory authorities
  • Participate in economic organizations, industry organizations and external initiatives
  • Collaborate through initiatives to improve "Access to Health" in developing countries
 
NGOs/NPOs  
Academia/Researchers
  • Collaborate through joint R&D activities
  • Hold and participate in professional and academic conferences
 
Communities
  • Promote employee volunteer activities (Changing Tomorrow Day)
  • Hold public town hall meetings
Communication with local residents