Contact Information

Local Contact Information

Astellas Pharma Canada, Inc.

675 Cochrane Drive, Suite 500
West Tower
Markham, Ontario
L3R 0B8
Canada
Phone: 905-470-7990 or 1-800-575-1382
Fax: 905-470-7799

Medical Information/ Product Complaints

In case of medical emergency, please dial 911 or contact your physician immediately.

To request medical information or to report a product complaint, please contact Astellas Pharma Canada by:

Toll-free Phone: 1-888-338-1824
Monday – Friday, from 9:00 a.m. to 5:30 p.m. EST
Email: [email protected]

Reporting Adverse Events

In case of medical emergency, please dial 911 or contact your physician immediately.

To report an adverse event, please contact: 

Toll- free Phone: 1-800-888-7704 Ext.8244
Fax: 1-847-317-1241
Email: [email protected]

Privacy Notice for Pharmacovigilance

Astellas respects your right to privacy and treats personal data in accordance with applicable laws and regulations. Astellas may collect and record personal data about you in relation to an adverse event for pharmacovigilance purposes. We may collect name, surname, age, date/year of birth, gender, initials, contact details and profession. We may also collect health data or data relating to the medical history of an individual experiencing an adverse event. We collect and process personal data including your health or other sensitive personal data that you may provide to us in order to comply with our pharmacovigilance legal obligations. Astellas also may be required by law to use your information to assess and report on the safety of its products.

Your information may be shared with regulatory authorities and other entities in the Astellas group of companies, including in the United States. Astellas has put in place appropriate contractual safeguards, as required by law.

To learn more about Astellas’ privacy practices and the rights you have under applicable laws, you may access our full Privacy Notice by visiting https://www.astellas.com/ca/en/privacy

If you have questions or concerns about our use of your personal data, you may contact Astellas’ Data Protection Officer at  [email protected].

Customer Service

Toll-Free Phone: 1-800-668-8641
Toll-Free Fax: 1-800-688-6668

Media Contact

If you are a member of the Canadian media and you require more information from Astellas Pharma Canada, Inc., please contact Corporate Communications at 905-940-5752 or 1-833-695-5752.

Astellas Grants

For information on Grants for Education or General Research, please click here.