Contact Information

Local Contact Information

Astellas Pharma Canada

675 Cochrane Drive, Suite 650
West Tower
Markham, Ontario
L3R 0B8
Phone: 905-470-7990 or 1-800-575-1382
Fax: 905-470-7799

Medical Information/ Product Complaints

In case of medical emergency, please dial 911 or contact your physician immediately.

To request medical information or to report a product complaint, please contact Astellas Pharma Canada by:

Toll-free Phone: 1-888-338-1824
Monday – Friday, from 9:00 a.m. to 5:30 p.m. EST
[email protected]

Reporting Adverse Events

In case of medical emergency, please dial 911 or contact your physician immediately.

To report an adverse event, please contact: 

Toll- free Phone: 1-800-575-1382 or Phone: 905-470-7990
Fax: 1-847-317-1241
[email protected]

Privacy Notice for Pharmacovigilance

Astellas Pharma Canada respects your right to privacy and treats personal data in accordance with applicable laws and regulations. Astellas Pharma Canada may collect and record personal data about you in relation to an adverse event for pharmacovigilance purposes. We may collect name, surname, age, date/year of birth, gender, initials, contact details and profession. We may also collect health data or data relating to the medical history of an individual experiencing an adverse event. We collect and process personal data including your health or other sensitive personal data that you may provide to us in order to comply with our pharmacovigilance legal obligations. Astellas Pharma Canada also may be required by law to use your information to assess and report on the safety of its products.

Your information may be shared with regulatory authorities and other entities in the Astellas group of companies, including in the United States. Astellas Pharma Canada has put in place appropriate contractual safeguards, as required by law.

To learn more about Astellas Pharma Canada's privacy practices and the rights you have under applicable laws, you may access our full Privacy Notice by visiting

If you have questions or concerns about our use of your personal data, you may contact Astellas Pharma Canada’s Data Protection Officer at  [email protected].

Customer Service

Toll-Free Phone: 1-800-668-8641

Terms & Conditions

Media Contact

If you are a member of the Canadian media and you require more information from Astellas Pharma Canada, please contact Corporate Communications at 905-940-5752 or 1-833-695-5752.

Astellas Grants

For information on Grants for Education or General Research, please click here.