Astellas Pharma Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing or removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. To view our Workplace Accessibility policy click here:

If you would prefer the policy in an alternate format, please refer to the Accessible Customer service information below.

Accessible Customer Service

Accessible customer service is about understanding that people with disabilities have different needs. Astellas Pharma Canada is committed to excellence in serving all customers, including those with disabilities. When interacting and communicating with a person with a disability, Astellas Pharma Canada employees shall do so in a manner that respects their dignity and independence and takes into account the person’s disability.

Customers who have questions, wish to provide feedback on the way Astellas Pharma Canada provides goods and services to people with disabilities or would like to request a copy of our Accessible Customer Service Policy can contact us by telephone, mail, e-mail, or by using the form below.

Was our customer service provided to you in an accessible manner?

If you wish to receive a response by e-mail please provide:

All questions and feedback will be directed to Corporate Communications. Customers who provide their contact information can expect to hear back within 30 days.

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